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How to...

We have put together a series of guides to help you to provide us with the correct information when contacting us about your policy. Following these guides will enable us to process your request more quickly.

You should continue to use the guides below even if you received the Consolidating our Business communication in July 2006, which told you that we were transferring your policy to NPI Limited.

Please click on a link below to view the appropriate guide for your request. You can find other ways of getting in touch in our contact us section.

How to - Inform us of a change of address

How to - Inform us that you have changed your name

How to - Obtain a new Direct Debit Instruction

How to - Find out what will happen when your policy matures

How to - Request the cash-in value of your life policy

How to - Cash in your policy

How to - Cancel or amend bank standing order payments after making a claim

How to - Update your annuity account details

How to - Identify which type of policy you have

How to - Notify us if you have a complaint

How to - Locate a Financial Adviser

How to - Transfer your pension

Any information published on this website before 15 March 2010 may reference Pearl Group as our owner. Any new documentation will reference the new company name. To find out more about Phoenix Group Holdings, visit their website www.thephoenixgroup.com.
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