Questions and Answers

What should I do if my address is now different from the address held in your records?
You can download a form to update your address in our How to – Inform us of a change of address section.

How can I notify you that I have changed my name?
Details of how to do this, and our requirements, can be found in our How to - Inform us that you have changed your name section.

How long will it be before premiums are debited from the new account?
It will depend on when your next premium is due, but we will write to you to confirm how much we are going to take and the date of the first payment.